Contract Withdrawal Procedure

Dear customers, we would like to inform you that in accordance with the Law on Consumer Protection (“Official Gazette of RS” No. 62/2014, 6/2016-other law and 44/2018-other law) purchases through our website stores) www.anamibags.com is considered distance selling. You can read your legally guaranteed rights here. Form – Statement on withdrawal from a distance contract or a contract concluded outside the business premises can be downloaded here.

If you want to cancel the purchase, the procedure is simple:

1. Send us a statement of withdrawal from the distance contract to the email address info@anamibags.com. The deadline for submitting the statement is 14 days from the day the product is picked up by the consumer.
2. We will acknowledge receipt of the statement and the number under which it was filed. Our operator will provide you with the address to which you should return the purchased product.
3. You are obliged to return the goods in the original packaging, with all the accompanying documentation, without delay and no later than 14 days from the day you sent the withdrawal form (The withdrawal form is considered sent on the day of delivery to the post office and from that day the deadline for returning the goods to the seller is running).
4. Upon receipt of the product, it will be determined whether the product is correct and undamaged and in case of damage or defect of the product, you will be notified via email specified in the purchase order within 3 working days of receipt of the product. You bear full responsibility if the value of the goods resulting from the handling of the goods in a way that is not adequate, ie exceeds what is necessary to establish the nature, characteristics and functionality of the goods. If it is determined that a defect or damage to the product has occurred through the fault of the customer, the refund of the price will be refused and the product will be returned to him at his expense.
5. The money paid will be returned to you as soon as possible, and in 14 days at the latest.
6. If you withdraw from the contract before delivery of the product, the money paid will be refunded as soon as possible, and in 14 days at the latest.
7. The cost of returning the goods and money is borne by the customer, except in cases where the customer receives a defective or incorrect product.

Please note that you do not have the right to withdraw from a distance contract if you ordered a bag or backpack, which you designed yourself with the help of our application and which we produced at your request or if you ordered a finished product from online stores, which we personalized at your request.

In case of any ambiguity related to shopping in our online store, you can contact us via email at info@anamibags.com.

Important: By confirming the order, clicking on the button CONFIRM THE ORDER, you agree with the conditions of withdrawal from the contract, ie. right of withdrawal.