Complaints

Anamibags.com pays great attention to the quality of its products. If you still have an objection, we are here to solve it in the most efficient way.

Note: product photos are for illustrative purposes only, so they do not always have to match the actual products in all details. Due to the possibility of individual adjustment of the monitor or display on a mobile device, we cannot guarantee complete equality of colors of our products with the colors as users (consumers) see them on the screen of their monitor or mobile device. Please note that in such cases the claim is not justified.

For deliveries in Serbia

When picking up the shipment, please check your package in the presence of the courier. If there is visible damage on it (torn parts and / or crushing), you should not pick up the package. In this case, please send us an e-mail with your details (name, surname, phone) to info@anamibags.com and state the reason why you refused to download the package. We will inform you as soon as possible about further action.

If you have received a shipment and want to file a complaint, complaint or objection, please contact us as soon as possible, and no later than 24 hours from the date of receipt of the shipment and report a complaint. You can contact us at info@anamibags.com.

For deliveries outside the territory of Serbia

When downloading, please visually inspect the delivered package to determine that it does not have any visible damage. If you have chosen to transport by POSTEXPORT and during the visual inspection you notice that there is damage that you suspect could have affected the quality of the delivered product, please receive the package and take a photo of the package you received. If, after opening the package and inspecting the products you have purchased, you find that the products were damaged during transport, please also take a photo of it and send all those photos with the complaint form to our operator at the email address info@anamibags.com
as soon as possible, and no later than within 24 hours.

If the consignment is seemingly undamaged during the visual inspection, you can sign the receipt of the consignment and pick it up freely.

Complaint procedure

If you have a complaint, complaint, remark or you want to return the purchased item, the procedure is simple:

Please fill in the complaint, replacement, correction, refund form. You can download it here
Fill in the form and send it to info@anamibags.com. Please send a scan / photocopy of the invoice / delivery note that came with the product.
You will receive an acknowledgment of receipt from us with the number under which it is entered in our register. This is the number to track the status of your complaint.
Your complaints will be processed as soon as possible, and we will inform you in writing about the decision on your complaint within 8 days of receiving the complaint. The deadline for resolving the complaint is in accordance with the law 15 days from the moment of its receipt.
Please respond in writing to our proposal for resolving the complaint. Upon receipt of the statement, the operator will inform you about the remaining steps for the successful realization of the complaint.
After you return the product (bag or backpack) on which you file a complaint, and which is made according to your design, ie. upon request, we will send you either a repaired product or a new correct product with the same design as yours, and if we are unable to do so, we will refund your money. If you bought the product you are complaining about as a finished product in our online store (non-personalized), we will send you either a repaired item or a new valid item or a replacement item that you opted for or in case we no longer have the item available and you do not want You will be refunded for the delivery of another item from our range.

Conditions for filing a complaint, reclamation or remark

You have the right to make a complaint, reclamation or remark in the following cases:

If you received the shipment and after opening the box found that the delivered goods do not match the ordered either by type or quantity.
In case the supporting documentation (invoice) is not appropriate in any segment.
If the product clearly shows that it has a defect / defect and that the error was not caused by improper use, ie by acting in accordance with the statements in the accompanying declaration, but that there was an error in production, packaging or transport.
In case of non-compliance in terms of the provisions of Article 52 of the Law on Consumer Protection, and you as a buyer have treated the goods in accordance with the rules defined in the declaration of each individual product.

Important: By confirming your order, clicking the CONFIRM ORDER button, you agree to the terms of the complaint.