Terms of Use and Sale
Terms of Use and Sale
Before starting the purchase process through the website www.anamibags.com, you need to carefully read the “Terms of Use”, and get acquainted with the rules we apply. By using our website, you confirm that you have read, understood and accepted these terms of use (hereinafter: the Terms). www.anamibags.com reserves the right to make changes to these Terms of Use without prior notice.
Based on the provisions defined in Art.13, Art.27, Art.28, Art. 29, art.30, art.31, art.34, art.50, art.51, art.52, art.53, art.54, art.56 of the Law on Consumer Protection (“Official Gazette of RS” no. 62/2014, 6/2016-dr.zakon I 44/2018-dr.zakon) Anami Bags, its esteemed customers who buy goods through the website www. anamibags.com
Notify
The email address for all complaints, grievances and objections is: info@anamibags.com .
Basic features of all our items can be found at anamibags.com
According to the Law on Consumer Protection (“Official Gazette of RS” No. 62/2014, 6/2016-other law and 44/2018-other law) purchase through our sales website anamibags.com is considered distance selling.
All products sold through the website anamibags.com have the properties necessary for the regular use of this type of goods in accordance with its purpose which is defined in the Declaration of each individual product.
Conformity of goods to the contract is determined solely by the properties and purpose of the goods as defined by the corresponding declaration of each individual product.
The selling price of the goods is indicated with each item.
All products that have special features or disadvantages, as well as those products that are on special discounts or promotions will be clearly marked with the indicated price of each individual product. Periods of promotional and / or promotional discounts will be adequately indicated.
The Online Store www.anamibags.com strives to describe all products as accurately as possible. as well as to put as authentic photographs of the article as possible. Due to the possibility of individual adjustment of the monitor or display on a mobile device, we cannot guarantee complete equality of colors of our products with the colors as users (consumers) see them on the screen of their monitor or mobile device. Please note that in such cases the complaint is not justified.
You can visit our online store and make the desired purchase in it as a Registered User or as a Guest. You can learn about the registration process here.
You can learn about the online shopping process here.
anamibags.com processes and uses the personal information you provide to us with particular care, in accordance with the privacy policy you may read here .
When creating an order form by pressing the CONFIRM ORDER button, you assume the obligation to purchase and pay for the ordered goods.
You can pay for all your purchases on www.anamibags.com in one of the following ways:
For residents of Serbia (delivery on the territory of the Republic of Serbia)
- Payment by cash on delivery at the time of delivery, except for goods produced according to special consumer requirements or personalized.
- When ordering products that should be manufactured according to the special requirements of consumers or clearly personalized, the consumer is obliged to pay in advance the amount of the order, as follows:
- Payment slip at the bank or post office counter
- E-banking
For non-residents
- Payment by payment cards
- PayPal
You can learn about payment methods here.
Purchases with special price benefits and/or with special sales incentives (special sales, etc.) are made in accordance with the conditions published on the website anamibags.com .
The service of delivery of goods on the territory of Serbia and for the rest of the world is defined here. We deliver purchased goods on the territory of the Republic of Serbia via the courier service Post Express and Daily Express. Delivery on the territory of Serbia is free. We use the services of the POST EXPORT service for the delivery of goods outside the territory of Serbia. The deadline for making handbags that are made according to your design and handing over the handbags to the courier service is a maximum of 7 to 10 working days. The expected time of transfer and delivery of the shipment for the territory of Serbia is 1 working day, for Europe it is 3 to 10 working days, and for the rest of the world it is 10 to 15 working days.
Products delivered to countries outside the territory of the Republic of Serbia are invoiced with the amount of transport costs. Please note that depending on the amount of purchase and local legislation, you may be obliged to pay the cost of customs duties and value added tax on purchased products, as well as any existing additional dependent costs (preparation of customs documentation, etc.), all in accordance with local legislation.
You have the right to cancel the Distance Contract at any time, before or after receiving the product, if you have ordered a finished product from our online store. The consumer has no right to withdraw from the contract in the case of delivery of goods produced according to special consumer requirements or clearly personalized (Law on Consumer Protection, Article 37, paragraph 3). Please note that you do not have the right to cancel the distance contract, if you ordered a bag or backpack, which you designed yourself with the help of our application or if you ordered a ready-made product from the online store, which we personalized at your request. You can find out about your legally guaranteed rights here. The procedure for withdrawing from the Agreement is defined here. You can download the form / Statement for withdrawal from a distance contract here.
If after receiving the ordered goods you find that you want to exchange the item for another item, which may be larger, smaller or the same price category than the previously ordered item, you can replace it within 14 days as defined here. Replacing an item with another item does not apply to products that are manufactured to your design and requirement or are personalized.
For all products purchased through the website www.anamibags.com, you have the right to file a complaint, reclamation or objection in accordance with the Consumer Protection Act. You can download the document that defines your legally guaranteed rights here. Procedure for resolving complaints, reclamations or objections is implemented on the basis of the provisions of the above-mentioned law, as well as the provisions of the Law on Trade (“Official Gazette of RS” No. 53/10, 10/2013). in a manner defined for goods purchased through an online store. You can find the method and procedure for filing a complaint here. You can download the complaint, replacement, correction and refund form here.
After you return the product (bag or backpack) on which you file a complaint (in agreement with our operator), which is made according to your design, ie. upon request, we will send you either a repaired product or a new correct product with the same design as yours, and if we are unable to do so, we will refund your money. If you bought the product you are complaining about as a finished product in our online store (non-personalized), we will send you either a repaired item or a new valid item or a replacement item that you opted for or in case we no longer have the item available and you do not want You will be refunded for the delivery of another item from our range.
In the event that we are unable to replace the item for which we have accepted the complaint with an adequate, other item, www.anamibags.com undertakes to refund you. You can view the refund procedure here.
Intellectual Property – All content displayed on this website is the property of anamibags.com . The content displayed on this site such as pages, design elements, texts, photographs, logos, audio recordings and software are the property of www.anamibags.com and may not be used without our prior consent. All information available on the website is for informational purposes only, may not be used for commercial purposes or distributed to third parties.
Comments, communication, and other content left by visitors – Visitors are free to comment on products and send emails. Anamibags.com has the right not to publish comments that are malicious, contain obscene statements, spread hatred and discrimination and in any way endanger the rights of others. Such comments will be removed without notice. Impersonation and registration with someone else’s email address is not allowed. Anamibags.com may initiate appropriate legal proceedings against such activities.
Online store anamibags.com is open from 00-24h, 7 days a week. In case of technical problems or during regular maintenance, the site may be unavailable for a short period of time, of which you will be notified. All your orders placed during the weekend and holidays will be processed on the first following business day.
For any additional questions or possible clarifications of any of the above-defined rules of operation of our website www.anamibags.com or your rights as a customer, you can contact us by letter which you will send to us at info@anamibags.com.